CoffeeClick's service
At CoffeeClick, your satisfaction is paramount. We believe that excellent service is the foundation for long-term customer relationships and optimal coffee experiences at work. Find out how our service can unburden your office and make coffee delivery run smoothly.
- Average resolution time 1.5 hours
- On-site service within 6 hours
- Preventive and corrective maintenance
- Always personal contact
- All service included
Best in class service: what makes CoffeeClick unique in the coffee marketplace
At CoffeeClick, we understand how important it is that your coffee machine always performs optimally. That's why we offer service beyond the standard. When a breakdown occurs, you can count on a lightning-fast solution. Our experienced technicians are at your service immediately and solve most problems within just 6 working hours. This ensures that your business or organization experiences minimal disruption and that you can quickly enjoy a perfectly brewed cup of coffee again.
But our service goes beyond troubleshooting. CoffeeClick offers a complete package: from regular maintenance to fine-tuning settings so that the coffee machine always functions as desired. Our goal is not just to deliver a product, but to create a worry-free experience. With our service concept, you don't have to worry about anything - we take care of it all.
Proactive monitoring: fewer failures, more enjoyment
CoffeeClick deploys advanced technology to keep your coffee machine in optimal condition. Using smart data analysis, we always have insight into the status of your machine. This information enables our service team to identify abnormalities early and resolve them quickly.
Our proactive maintenance is designed to prevent breakdowns. By timely intervention and preventive actions, we ensure the continuity and performance of your coffee machine. This ensures not only consistent coffee quality, but also trouble-free operation.
What sets CoffeeClick apart is our focused approach and focus on customer satisfaction. No unexpected downtime or last-minute repairs: we make sure your coffee machine is always ready to perform. Our service is designed to completely unburden you, so you can continue to enjoy fresh bean coffee without interruption.
Complete relief with one fixed price per cup
Our all-in coffee concept offers exactly what your business needs: clarity, convenience and quality. At CoffeeClick we use one fixed all-in price, so there are never any surprises. This means no hidden costs, no complex contracts and no extra bills for maintenance or service. Everything you need for the perfect office coffee experience is included.
With our concept, you don't have to buy or lease expensive equipment. We provide professional coffee machines and maintain them for you. Our professional technicians ensure that the machines are always in top condition and work proactively to prevent breakdowns. This not only saves you time, but also worry.
Everything insightful with the CoffeeClick Customer Portal
As a CoffeeClick customer, you not only benefit from our outstanding service and delicious coffee, but also from a smart and user-friendly customer portal. This portal is your central place for everything related to your coffee machine and orders.
What can you do in the customer portal?
Communicating counter readings
Easily keep track of your consumption by entering meter readings quickly and clearly.
Placing orders
Running out of coffee beans or accessories? Place a new order directly from the portal.
Understanding your history
Easily view previous orders and counter readings for a complete overview.
Submit maintenance requests
Request maintenance or repairs with a few clicks.
Achieve optimal taste and clean machines with our cleaning videos
At CoffeeClick, the quality of your coffee comes first. That's why we offer simple cleaning videos that show you step-by-step how to keep your coffee machine optimally clean. By doing regular maintenance and cleaning according to our guidelines, you are guaranteed a perfect cup of coffee.
Visit the CoffeeClick Experience Center
Come experience for yourself why CoffeeClick is the ideal partner for your coffee supply. Visit our Experience Center and get to know our coffee machines, blends and team. Taste the coffee, see the possibilities and discover how we can improve your workplace.
